This is a two-part learning course:
Managing Challenging Interactions workshop will build participants' skills and confidence to understand, defuse and respond to clients in emotional distress, those who are highly frustrated and/or angry.
This is a two-part learning course:
This is a two-part learning course:
This is a two-part learning course:
Managing Challenging Interactions workshop will build participants' skills and confidence to understand, defuse and respond to clients in emotional distress, those who are highly frustrated and/or angry.
Introduction to Domestic and Family Violence (DFV) training aims to equip you with foundational knowledge and skills to understand, identify, and respond appropriately to domestic and family violence situations. It underscores the importance of sensitivity, respect, and support when addressing such complex issues.
Industry-specific components of the course focus on managing close relationships for better mental health when away from home, and developing small daily habits for a healthy lifestyle around the core principles of wellness.
" It's given us a really good framework to be able to manage some of the difficult situations we're facing as an organisation and given us as a department much better tools to know how to move forward. "
Alexandra, Project Manager, Act for Peace
Peer Support is about our shared experiences as human beings. It is about understanding another person's situation and providing empathy and support, especially during times of stress. Our skills-based training aims to train people to effectively provide support to their colleagues and their loved ones.
Self care is an umbrella term for all the things we do to proactively look after ourselves. The training aims to build an understanding of how we may be affected by life’s ups and downs, mental health issues, stressors, and trauma and how to build our own resilience and create a self care plan.
Domestic and Family Violence is a widespread issue that significantly impacts individuals, families, communities, and workplaces. Our training covers the different types of abuse and aims to equip people with the basic skills and awareness to navigate these issues when confronted with them.
