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This is two-part learning course:

  1. Accidental Counsellor eLearning (45 mins): self-paced learning module, best completed prior to attending the facilitator-led session.
  2. Accidental Counsellor facilitated session (3.5 hrs): please refer to the upcoming session dates, and book your place for Accidental Counsellor.

This is two-part learning course:

  1. Accidental Counsellor eLearning (45 mins): self-paced learning module, best completed prior to attending the facilitator-led session.
  2. Accidental Counsellor facilitated session (3.5 hrs): please refer to the upcoming session dates, and book your place for Accidental Counsellor.

Lifeline’s Workplace and Community’s Vicarious Trauma is designed to help individuals manage the risk of developing vicarious trauma by using tools to encourage self-regulation and promote resilience.

Understanding, managing, and preventing vicarious trauma can help workers maintain their mental health and wellbeing and reduce the risk of other conditions such as compassion fatigue, secondary traumatic stress and burnout.


Managing Challenging Interactions workshop will build participants' skills and confidence to understand, defuse and respond to clients in emotional distress, those who are highly frustrated and/or angry.

Managing Challenging Interactions workshop will build participants' skills and confidence to understand, defuse and respond to clients in emotional distress, those who are highly frustrated and/or angry.

Lifeline’s Workplace and Community’s Vicarious Trauma is designed to help individuals manage the risk of developing vicarious trauma by using tools to encourage self-regulation and promote resilience.

Understanding, managing, and preventing vicarious trauma can help workers maintain their mental health and wellbeing and reduce the risk of other conditions such as compassion fatigue, secondary traumatic stress and burnout.


This is a two-part learning course:

  1. Accidental Counsellor eLearning (45 mins): self-paced learning module, best completed prior to attending the facilitator-led session.
  2. Accidental Counsellor facilitated session (3.5 hrs): please refer to the upcoming session dates, and book your place for Accidental Counsellor.

Managing Challenging Interactions workshop will build participants' skills and confidence to understand, defuse and respond to clients in emotional distress, those who are highly frustrated and/or angry.

Lifeline’s Workplace and Community’s Vicarious Trauma is designed to help individuals manage the risk of developing vicarious trauma by using tools to encourage self-regulation and promote resilience.

Understanding, managing, and preventing vicarious trauma can help workers maintain their mental health and wellbeing and reduce the risk of other conditions such as compassion fatigue, secondary traumatic stress and burnout.


This is a two-part learning course:

  1. Accidental Counsellor eLearning (45 mins): self-paced learning module, best completed prior to attending the facilitator-led session.
  2. Accidental Counsellor facilitated session (3.5 hrs): please refer to the upcoming session dates, and book your place for Accidental Counsellor.

Managing Challenging Interactions workshop will build participants' skills and confidence to understand, defuse and respond to clients in emotional distress, those who are highly frustrated and/or angry.

Lifeline’s Workplace and Community’s Vicarious Trauma is designed to help individuals manage the risk of developing vicarious trauma by using tools to encourage self-regulation and promote resilience.

Understanding, managing, and preventing vicarious trauma can help workers maintain their mental health and wellbeing and reduce the risk of other conditions such as compassion fatigue, secondary traumatic stress and burnout.


This is a two-part learning course:

  1. Accidental Counsellor eLearning (45 mins): self-paced learning module, best completed prior to attending the facilitator-led session.
  2. Accidental Counsellor facilitated session (3.5 hrs): please refer to the upcoming session dates, and book your place for Accidental Counsellor.

This is a two-part learning course:

  1. Accidental Counsellor eLearning (45 mins): self-paced learning module, best completed prior to attending the facilitator-led session.
  2. Accidental Counsellor facilitated session (3.5 hrs): please refer to the upcoming session dates, and book your place for Accidental Counsellor.

Managing Challenging Interactions workshop will build participants' skills and confidence to understand, defuse and respond to clients in emotional distress, those who are highly frustrated and/or angry.


This is a two-part learning course:

  1. Accidental Counsellor eLearning (45 mins): self-paced learning module, best completed prior to attending the facilitator-led session.
  2. Accidental Counsellor facilitated session (3.5 hrs): please refer to the upcoming session dates, and book your place for Accidental Counsellor.

Managing Challenging Interactions workshop will build participants' skills and confidence to understand, defuse and respond to clients in emotional distress, those who are highly frustrated and/or angry


Managing Challenging Interactions workshop will build participants' skills and confidence to understand, defuse and respond to clients in emotional distress, those who are highly frustrated and/or angry.


This is a two-part learning course:

  1. Accidental Counsellor eLearning (45 mins): self-paced learning module, best completed prior to attending the facilitator-led session.
  2. Accidental Counsellor facilitated session (3.5 hrs): please refer to the upcoming session dates, and book your place for Accidental Counsellor.

This is two-part learning course:

  1. Accidental Counsellor eLearning (45 mins): self-paced learning module, best completed prior to attending the facilitator-led session.
  2. Accidental Counsellor facilitated session (3.5 hrs): please refer to the upcoming session dates, and book your place for Accidental Counsellor.

Managing Challenging Interactions workshop will build participants' skills and confidence to understand, defuse and respond to clients in emotional distress, those who are highly frustrated and/or angry.

Introduction to Domestic and Family Violence (DFV) training aims to equip you with foundational knowledge and skills to understand, identify, and respond appropriately to domestic and family violence situations. It underscores the importance of sensitivity, respect, and support when addressing such complex issues.

Mental Health and Wellbeing training explains current concepts and thinking around mental health and the factors that support wellness. It highlights the importance of managing stress and building resilience, and how to put that into practice, equipping participants with the tools to work towards taking responsibility for their own wellbeing.

Industry-specific components of the course focus on managing close relationships for better mental health when away from home, and developing small daily habits for a healthy lifestyle around the core principles of wellness.

This course link is for Corporate Group Enrolments Only.
If you have a coupon code, please visit the Enrol with Coupon.
For group training enquiries, please fill out Corporate Training Enquiry Form



" It's given us a really good framework to be able to manage some of the difficult situations we're facing as an organisation and given us as a department much better tools to know how to move forward. "

Alexandra, Project Manager, Act for Peace


Committed to building resilient work community

Peer Support courses

Peer Support is about our shared experiences as human beings. It is about understanding another person's situation and providing empathy and support, especially during times of stress. Our skills-based training aims to train people to effectively provide support to their colleagues and their loved ones.

Self Care courses

Self care is an umbrella term for all the things we do to proactively look after ourselves. The training aims to build an understanding of how we may be affected by life’s ups and downs, mental health issues, stressors, and trauma and how to build our own resilience and create a self care plan.

Domestic and Family Violence courses

Domestic and Family Violence is a widespread issue that significantly impacts individuals, families, communities, and workplaces. Our training covers the different types of abuse and aims to equip people with the basic skills and awareness to navigate these issues when confronted with them.