The course introduces empathy, explains what it is and presents basic empathy skills including how to acknowledge and respond to customers with empathy; how to listen actively; using questions to clarify and build rapport; and paraphrasing and reflecting to demonstrate understanding.
Introduction to Domestic and Family Violence (DFV) training equips you with foundational knowledge and skills to understand, identify, and respond appropriately to domestic and family violence situations. It underscores the importance of sensitivity, respect, and support when addressing such complex issues.
Industry-specific components of the course focus on managing close relationships for better mental health when away from home, and developing small daily habits for a healthy lifestyle around the core principles of wellness.
If you have a coupon code, please visit the Enrol with Coupon.
For group training enquiries, please fill out Corporate Training Enquiry Form
The Lifeline Ambassador course is available to members of the general public that have identified as having lived experience and who are interested in potentially sharing their story in support of Lifeline’s mission.
The purpose of the course is to educate prospective ambassadors on safe storytelling, boundaries, expectations, and what is and isn’t involved in being a Lifeline Ambassador. It is intended as both an education and screening step to ensure alignment and psychological safety.
To inquire about the course, please email marketing@lifeline.org.au