This is a two-part learning course which includes Accidental Counsellor eLearning (45 mins) and Accidental Counsellor facilitated session (3.5 hrs) 

Managing Challenging Interactions workshop will build participants' skills and confidence to understand, defuse and respond to clients in emotional distress, those who are highly frustrated and/or angry.

This is a two-part learning course which includes Accidental Counsellor eLearning (45 mins) and Accidental Counsellor facilitated session (3.5 hrs) 

This is a two-part learning course which includes Accidental Counsellor eLearning (45 mins) and Accidental Counsellor facilitated session (3.5 hrs) 

Managing Challenging Interactions workshop will build participants' skills and confidence to understand, defuse and respond to clients in emotional distress, those who are highly frustrated and/or angry.

This is a two-part learning course which includes Accidental Counsellor eLearning (45 mins) and Accidental Counsellor facilitated session (3.5 hrs)